Deliveries - Gift & Accessory Orders

• Accessory orders are normally processed within 5-7 business days of receipt of your order and will ship once every item of your order is available. If your order is going to take any longer or is back ordered, we will contact you.
• If an order includes either Gift / Accessory orders and Furniture we will wait until every gift / accessory item is available and ship those together separately from the Furniture order, unless by prior arrangement with our e-commerce customer service team.
• Delivery Charges are calculated based on the chart illustrated below.

Delivery Charges for Accessories Only (to 48 Contiguous States)

• Delivery to Alaska and Hawaii are available for an additional $ 40 charge.
• For items that are ‘oversized‘ (ie. stackable dining chairs) that may be shipped via Fed Ex or UPS (stackable dining chairs, small side tables), there will be an additional $25 per piece per order.

Deliveries - Furniture Orders

• Furniture orders are shipped once every item of a multiple furniture order is available, unless by prior arrangement with our e-commerce customer service team. We will give you an approximate delivery date when you place your order. When your products are ready for delivery a member of our e-commerce customer service team will contact you to arrange a suitable delivery date and time. Any Gift / Accessory items on the order will be shipped separately, as above. We are unable to ship to PO box addresses.
• It is your responsibility to ensure that the furniture you have ordered can be delivered into your property. It is vital that you measure the width and height of doorways and awkward or restrictive spaces, such as staircases, before placing your order.
• If we are unable to deliver the furniture that you have ordered because of access restrictions, a refund in the form of a store credit may be given at The Conran Shop's discretion, but will be subject to a 25% repacking fee, plus any other delivery or collection fees incurred.
• For ‘freight’ items delivered to the New York City metropolitan area, we deliver Tuesday to Sturday, between 9am-5pm for a flat fee ($95). Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance.  If we have agreed on a delivery date, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge ($190.00) for the subsequent re delivery.
• We are happy to send items as gifts, however to avoid confusion, please inform them in advance that a package from The Conran Shop is going to be delivered. The value of the goods does not appear on the packing slip.
• For ‘freight’ items (dining tables, beds) delivered outside of the New York City metropolitan area, these items will be delivered via an in home white glove delivery service. The delivery time for in-stock furniture items is 10-15 business days from the date your order is processed by The Conran Shop's e-commerce customer service team. This delivery time frame is subject to change. The delivery charge is a fixed flat rate, calculated based on destination city, state and zipcode. All other delivery charges are available on request.
• We can make international deliveries but specific charges will apply. Please ask our e-commerce customer service team for further information.
• The delivery charges noted are a guide and are subject to alteration following a detailed review of the specifics. In the event of the charges being incorrect, we will call you within 48 hours of your order being processed to advise you.
• We will assemble furniture for you unless you specify otherwise at the time of ordering. If you have questions regarding assembly of our products please contact shoponline@conranusa.com. Please reference your order number in the subject line.
• We work closely with our couriers to ensure the best possible service and convenient delivery times, but regret that delays sometimes occur which are beyond our control.
• If you have any further inquiries please contact shoponline@conranusa.com.

Refunds and return of Gift / Accessory items

• You may return any product you have ordered from The Conran Shop (www.conranusa.com) within 14 days from receipt of delivery of merchandise. No refunds will be given, only store credits. The Conran Shop will issue a store credit for items returned, providing the goods are in a perfect and sellable condition, and in their original packaging. We are unable to accept returns of goods that do not meet these requirements, flat-packed items that have been assembled, or special order items.
• The goods are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. The Conran Shop cannot be held responsible for returned goods being lost in transit without proof of postage. We may require a signed proof of delivery before a store credit can be issued.
• Goods are returned at your expense. This does not affect your statutory rights.
• Store Credits will be processed after the goods have been received. We aim to process all returned goods within two weeks of receipt.

The return address is:
The Conran Shop
C/O ABC Carpet & Home
30 East 19th Street
New York NY 10003
Attn: E-commerce Customer Service

• In he unlikely event that your order arrives damaged, please email shoponline@conranusa.com or call (212 755 9079 x 6512 to inform us within 48 hours of receipt of or goods.  All CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

Returns in Person

• Alternatively, you may return the goods in person to our New York shop where we will be happy to provide you with an exchange or issue a store credit, providing the goods meet the returns requirements outlined above and providing you have a receipt of your order. Without a receipt we will not be able to process you return in our store.
• Please bring with you the packing slip you received with the goods, as well as the goods themselves. The packing slip is your proof of purchase from The Conran Shop. Please note for all returns: the store credit will be issued to the billing name, address, telephone number. A member of staff will request a form of identification to check and ensure the name on the store credit is the same as the name on the packing slip. This is done for your protection.
  
• Goods returned to us that do not meet our returns criteria will not be processed and you will be asked to arrange collection from our store.  All SALE/CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

Furniture Deliveries & Returns

• On delivery of furniture items you will be asked to sign a Proof of delivery notice/Delivery acceptance notification. In the event that you refuse to sign, our delivery company will return all merchandise to the shop.
• In the event that you are unhappy with a furniture delivery after you have accepted it please contact our e-commerce customer services team at shoponline@conranusa.com or call (212) 755 9079 x 6512 to inform us within 48 hours of receipt. Special order items cannot be canceled and are not eligible for store credit.
• For non-special order furniture items, please arrange a pick up for the item(s) with a member of our e-commerce customer services department. A delivery fee is applicable for pick up / return of merchandise. A member of our e-commerce customer service team will be happy to quote this delivery charge to you. Once the item is back in our warehouse we will arrange for it to be inspected by our quality control manager. In the event that the item is faulty we will be happy to arrange an exchange. In the event that the item is not faulty or damaged we reserve the right to charge a 25% repacking fee plus any other delivery or collection fees incurred.  All SALE/CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

Damage to Properties on Delivery

• Our delivery company does their best to protect the furniture and your property. In the event that damage does occur on delivery to either property or to the item of furniture please contact our e-commerce customer services team within 48 hours at shoponline@conranusa.com or (212) 755 9079 x 6512. Our furniture delivery team have digital cameras on them and we advise that you request digital evidence is taken to help us assess and speed up the claims proces.