The Conran Shop is committed to offering the highest level of customer service both in-store and online. Should you experience a problem, please use the contact details below to ensure that we can address any issues you may have as quickly as possible.

Online

If you have placed an order on-line and wish to contact one of our online Customer Service representatives email us at shoponline@conranusa.com or call (866) 755-9079 and one of our friendly Customer Service representatives will be able to help you. Alternatively you can write to us:
The Conran Shop
888 Broadway, Lower Level
New York, NY 10003
Att: Web Team

In all instances please have your order number available. Your order number is located on the confirmation email that will have been sent to you after placing an order.

Please note our Web Team operates between 9:00am - 5:30pm ET, Monday through Friday.

In-Store

If you have experienced a problem in our store, please contact our General Manager either by telephone or by email.

Ann Elize Waller
(212) 755-9083
awaller@conranusa.com

Our In-Store hours can be found here

On-Line Concierge

Our on-line concierge can be contacted via Twitter and Facebook. Do you want to know how to care for your new sofa? Have you seen the perfect vase in the Sunday Times and want to reserve it in-store? We have a dedicated resource who can help with all the questions that you may have regarding previous purchases, new purchases, in-store events, and product feedback (good or bad).