Delivery - Gifts and Home Accessories

Gift and home accessory purchases are normally delivered within 5-10 business days of placing the original order on our website. If your order is going to take longer than expected or is back ordered, someone from our Online Customer Service Team will contact you. If an order includes both home accessories and furniture, we will wait until all accessory items are available and ship those together separately from the furniture order, unless by prior arrangement with our Online Customer Service Team.

Delivery Charges are calculated based on the chart illustrated below:

Delivery Charges (Contiguous 48 United States)

**We are unable to ship to P.O. Box addresses. Delivery to Alaska and Hawaii are available for an additional $30.00 charge. Add $15.00 for 2nd Day expedited delivery. Add $20.00 for "oversized" items (ie. stackable dining chairs) that are shippable via FedEx or UPS.

PLEASE NOTE: Each order is subject to a 1-3 business day processing time. This allows us to receive authorization from credit card companies, procure your item, and prepare it for shipping. Please contact us at shoponline@conranusa.com if you require further information.

Delivery - Furniture

Furniture orders are shipped once every item of a multiple furniture order is available, unless prior arrangements are made with our Online Customer Service Team. We will give you an approximate delivery date when you place your order. When your products are ready for delivery a member of our team will contact you to arrange a suitable delivery date and time. Any home accessories items on the order will be shipped separately, as stated above.

It is your responsibility to ensure that the furniture you have ordered can be delivered into your property. It is vital that you measure the width and height of doorways and awkward or restrictive spaces (such as staircases) before placing your order. If we are unable to deliver the furniture that you have ordered because of access restrictions, a refund in the form of a store credit may be given at The Conran Shop's discretion, but your order will be subject to a 25% repacking fee plus any other delivery or collection fees incurred.

For "freight" items delivered to the New York City metropolitan area, we deliver Tuesday through Saturday, between 9:00am-5:00pm for a flat fee of $95.00. Our delivery team will deliver product(s) to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect product(s) to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. If we have agreed on a delivery date and you are unavailable when the delivery team arrives, we can reschedule delivery for the next available date. However, there will be a charge of $190.00 for the subsequent redelivery of your furniture.

For "freight" items (dining tables, beds, etc.) delivered outside of the New York City metropolitan area, these items will be delivered via an in-home white glove delivery service. The delivery time for in-stock furniture items is 5-15 business days from the date your order is processed by The Conran Shop's Online Customer Service Team. This delivery time frame is subject to change. The delivery charge is a fixed flat rate, calculated based on destination city, state, and zip code. All other delivery charges are available on request.

Depending on the item, The Conran Shop can arrange for international delivery, however specific charges will apply. The cost of the freight, along with any duties or fees are the sole responsibility of the purchaser. Please inquire with our Online Customer Service Team for further information.

The delivery charges noted are a guide and are subject to alteration following a detailed review of the specifics of each order. In the event of the charges being incorrect, we will call you within 48 hours of your order being processed to advise you. We work closely with our couriers to ensure the best possible service and convenient delivery times, but regret that delays sometimes occur which are beyond our control.

We will assemble furniture for you unless you specify otherwise at the time of ordering. If you have questions regarding assembly of our products you may call us at (212) 755-9079 x6512 or email us: shoponline@conranusa.com. Please reference your order number in the subject line.

Returns - Gifts and Home Accessories

You may return any product you have ordered from The Conran Shop (www.conranusa.com) within 14 days from receipt of delivery of merchandise. No refunds will be given, only store credits. The Conran Shop will issue a store credit for items returned, providing the goods are in a perfect and sellable condition, and in their original packaging. We are unable to accept returns of goods that do not meet these requirements, flat-packed items that have been assembled, or special order items.

Goods are the customer's responsibility until they reach us and are returned at your expense. We therefore recommend that you send them by registered post, retaining proof of postage. The Conran Shop cannot be held responsible for returned goods being lost in transit without proof of postage. We may require a signed proof of delivery before a store credit can be issued. Store Credits will be processed after the goods have been received. We aim to process all returned goods within 2 weeks of receipt.

Please return merchandise to the following address:
The Conran Shop
C/O ABC Carpet & Home
30 E. 19th Street
New York, NY 10003
Attn: Online Customer Service

In the unlikely event that your order arrives damaged, please email shoponline@conranusa.com or call (212) 755 9079 x6512 to inform us within 48 hours of receipt of goods. All CLEARANCE items are sold as is. No returns, refunds, or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

In-Store Returns

Alternatively, you may return the goods in person to our New York shop where we will be happy to provide you with an exchange or issue a store credit, providing the goods meet the return requirements outlined above, and providing you have a receipt of your order. Without a receipt we will not be able to process your return in our store.

Please bring with you the packing slip you received with the goods and the order confirmation email (if possible), as well as the goods themselves. Please note for all returns: the store credit will be issued to the billing name, address, telephone number. A member of our staff will request a form of identification to check and ensure the name on the store credit is the same as the name on the packing slip. This is done for your protection.

Goods returned to us that do not meet our returns criteria will not be processed. All SALE/CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

Returns - Furniture

On delivery of furniture items you will be asked to sign a Proof of Delivery Notice/Delivery Acceptance Notification. In the event that you refuse to sign, our delivery company will return all merchandise to the shop. In the event that you are unhappy with a furniture delivery after you have accepted it please contact our Online Customer Service team at shoponline@conranusa.com or call (212) 755 9079 X6512 within 48 hours of receipt. Special order items cannot be canceled and are not eligible for store credit.

For non-special order furniture items, please arrange a pick up for the item(s) with a member of our Online Team. A delivery fee will apply for pick up/return of merchandise. A member of our Online Team will be happy to quote this delivery charge to you. Once the item is back in our warehouse, we will arrange for it to be inspected by our quality control manager. In the event that the item is faulty we will be happy to arrange an exchange. In the event that the item is not faulty or damaged we reserve the right to charge a 25% repacking fee plus any other delivery or collection fees incurred. All SALE/CLEARANCE items are sold as is. No returns, refunds or exchanges will be issued. All returns are subject to the discretion of The Conran Shop.

Damages to Property Upon Delivery

Our delivery company does their best to protect the furniture and your property. In the event that damage does occur on delivery to either property or to the item of furniture please contact our Online Customer Service Team within 48 hours at shoponline@conranusa.com or by calling (212) 755 9079 X6512. Our furniture delivery team travel with digital cameras, and so we advise that you request digital evidence be taken to help us assess and speed up the claim process.